Privacy Policy

PRIVACY POLICY

INFORMATION ABOUT DATA COLLECTION AND CONTROLLER DETAILS

1.1

Thank you for visiting our website and showing interest in our products and services. In this policy, we explain how we collect, use, and protect your personal data when you use our website. Personal data refers to any information that can identify you as an individual.

1.2

The data controller responsible for processing personal information on this website, in accordance with the General Data Protection Regulation (GDPR), is:

Chic by Claire
Email: info@chicbyclaire.com

The data controller determines how and why personal data is processed, either independently or together with others.

1.3

For your security, this website uses SSL or TLS encryption to protect sensitive information such as orders or inquiries. You can recognize a secure connection by “https://” and the lock icon in your browser.

We do not use automated decision-making or profiling that produces legal or significant effects as defined under Article 22 GDPR.

DATA COLLECTION WHEN VISITING OUR WEBSITE

When you browse our website without registering or submitting information, we only collect technical data automatically transmitted by your browser (server log files). This includes:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring website

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This data is processed based on our legitimate interest (Art. 6(1)(f) GDPR) to ensure website stability and functionality. It is not used for other purposes unless there is suspicion of misuse.

COOKIES

Our website uses cookies to improve your browsing experience and enable certain features.

Cookies are small text files stored on your device. Some are temporary (session cookies), while others remain stored (persistent cookies).

Cookies may collect information such as:

  • Browser details

  • Location data

  • IP address

Some cookies are necessary for website functionality, such as saving items in your shopping cart.

Where personal data is processed via cookies:

  • It is based on contract performance (Art. 6(1)(b) GDPR), or

  • Our legitimate interest (Art. 6(1)(f) GDPR)

We may also work with advertising partners who use third-party cookies. You will be informed separately where applicable.

You can control cookies through your browser settings. Please note that disabling cookies may limit website functionality.

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your preferences at any time.

CONTACTING US

If you contact us via email or a contact form, we collect the information you provide.

This data is used only to:

  • Respond to your inquiry

  • Provide support

Legal basis:

  • Legitimate interest (Art. 6(1)(f) GDPR)

  • Contract-related communication (Art. 6(1)(b) GDPR)

Your data will be deleted once your request has been fully resolved, unless legal retention obligations apply.

CUSTOMER ACCOUNT AND CONTRACT PROCESSING

When you create an account or place an order, we collect and process personal data necessary to fulfill the contract (Art. 6(1)(b) GDPR).

You may delete your account at any time by contacting us.

Your data will be stored only as long as required for:

  • Order fulfillment

  • Legal obligations (tax and commercial laws)

DIRECT MARKETING

Newsletter Subscription

If you subscribe to our newsletter, we will send you updates about our products and offers.

We use a double opt-in system, meaning:

  • You must confirm your subscription via email

  • Your IP address and signup time are stored for security

You can unsubscribe at any time via the link in the email or by contacting us.

Marketing Emails for Existing Customers

If you have previously made a purchase, we may send you offers for similar products based on our legitimate interest (Art. 6(1)(f) GDPR).

You can opt out at any time by contacting us.

ORDER PROCESSING

To fulfill your order, your data may be shared with:

  • Shipping providers (for delivery)

  • Payment providers (for payment processing)

Legal basis: Art. 6(1)(b) GDPR

Payment Providers

PayPal

If you choose PayPal, your payment data is processed by PayPal (Europe) S.à r.l. et Cie, Luxembourg.

PayPal may perform credit checks based on legitimate interest.

More information can be found in PayPal’s privacy policy.

SOFORT / Klarna

Payments via SOFORT are handled by Klarna Group.

Necessary data is shared for processing under Art. 6(1)(b) GDPR.

REVIEW REQUESTS

If you give consent, we may send a one-time email asking you to review your order.

You can withdraw your consent at any time.

SOCIAL MEDIA PLUGINS

Our website may include links to social media platforms such as:

  • Facebook

  • Google services

  • Instagram

We use privacy-friendly integrations, meaning no data is shared unless you actively click the link.

For more information, please refer to each platform’s privacy policy.

ONLINE MARKETING

We may use tools such as:

  • Google Ads

  • Google DoubleClick

  • Facebook Pixel

These tools help us:

  • Show relevant ads

  • Measure campaign performance

Data processing is based on legitimate interest or your consent.

You can disable tracking via browser settings or external tools.

WEB ANALYTICS

We use Google Analytics to understand website usage.

Features include:

  • IP anonymization

  • User behavior analysis

You can opt out using browser settings or Google tools.

YOUR RIGHTS

Under GDPR, you have the right to:

  • Access your data (Art. 15)

  • Correct inaccurate data (Art. 16)

  • Delete your data (Art. 17)

  • Restrict processing (Art. 18)

  • Data portability (Art. 20)

  • Withdraw consent (Art. 7(3))

  • File a complaint (Art. 77)

RIGHT TO OBJECT

You may object to data processing at any time if it is based on legitimate interest.

If your data is used for marketing, we will stop immediately upon request.

DATA RETENTION

We only store personal data as long as necessary for:

  • Contract fulfillment

  • Legal requirements

After this period, data is securely deleted.

CONTACT

If you have questions about this Privacy Policy or your data, you can contact us at:

Email: info@chicbyclaire.com